Privacy Policy

1. Introduction

At reelin.tv, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

reelin.tv is a fully owned entity of HAWKLOGIC SYSTEMS PVT LTD, hereinafter referred to as "the Company", "we", "us", or "our". Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information in different ways when you interact with our services:

2.1 Personal Data

When you register for an account or subscribe to our services, we may collect:

• Contact Information: Your name, email address, phone number, and business address
• Account Credentials: Username and password
• Payment Information: Credit card details, billing information (Note: payment information is processed by our payment processors and not stored on our servers)
• Profile Information: Profile picture, job title, company, and personal preferences

2.2 Social Media Data

When you connect your social media accounts to our platform, we may collect:

• Profile information from connected platforms
• Content history and engagement metrics
• Audience insights and analytics
• Other public information associated with your social media profiles

2.3 Usage Data

We automatically collect certain information when you visit, use, or navigate our platform:

• Device and connection information (IP address, browser type, operating system)
• Usage patterns and interactions with our platform
• Content preferences and engagement with AI-generated content
• Performance data and error reports

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Provide our Services: To operate, maintain, and provide the features and functionality of reelin.tv, including AI personality creation and content generation
2. Personalization: To tailor content recommendations and optimize your experience
3. Communication: To respond to your inquiries, provide customer support, and send service-related communications
4. Marketing: To send promotional communications and updates about new features or products (with your consent where required)
5. Security: To monitor and protect the security of our services, detect and prevent fraudulent transactions and other illegal activities
6. Improvement: To analyze usage patterns, troubleshoot issues, and improve our platform

4. Data Sharing and Disclosure

We may share your information with the following categories of third parties:

Category	Purpose	Data Shared
Service Providers	To help us deliver our services (hosting, analytics, payment processing)	Usage data, payment information
Social Media Platforms	To publish content to your connected accounts	Content created using our platform
Analytics Partners	To analyze usage patterns and improve our services	Anonymized usage statistics
Legal Requirements	To comply with applicable laws and regulations	As required by law

We do not sell your personal information to third parties.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you
• Correction: Request that we correct inaccurate data about you
• Deletion: Request that we delete your personal data
• Restriction: Request that we restrict processing of your data
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes

To exercise these rights, please contact us at reachout@reelin.tv.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you use our services. Our use of these technologies falls into the following categories:

• Essential cookies: Required for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze website usage
• Functionality cookies: Enable website to remember your preferences
• Targeting cookies: Record your visit, pages visited, and links followed

You can control cookies through your browser settings and other tools, though this may impact your experience with our services.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection practices

However, no system is completely secure, and we cannot guarantee the absolute security of your information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country.

We ensure that appropriate safeguards are in place to protect your personal data when it is transferred internationally, including the use of standard contractual clauses approved by relevant regulatory authorities.

9. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Legal requirements and industry standards

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us so we can promptly remove the information.

11. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the new privacy policy on this page and update the "Last Updated" date. We encourage you to review our privacy policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us at:

Email: reachout@reelin.tv

HAWKLOGIC SYSTEMS PVT LTD
HD-80, Manyata Redwood, WeWork India Management, Venkateshapura, Bangalore North, Bangalore- 560045
Karnataka, India

Last Updated: March 2025